Question 1

What does Siteti do?

Accepted Answer

Siteti is a Nigerian-built WhatsApp CRM and SMS messaging platform designed specifically for the challenges facing Nigerian businesses managing customer communications. Unlike global enterprise WhatsApp platforms that are complex and expensive, Siteti is built with Nigerian SMEs in mind — offering an affordable, easy-to-use customer messaging platform with WhatsApp Business integration, SMS capabilities, shared team inbox, broadcast messaging, and chatbot automation, all priced in Nigerian naira.

The core problem Siteti solves is the reality that millions of Nigerian businesses manage customer relationships primarily through WhatsApp — but WhatsApp was designed for personal messaging, not business customer service. A typical Nigerian small business owner receives hundreds of customer messages per day on WhatsApp, has to respond personally to each one, loses track of conversations, and cannot delegate responses to staff without sharing their personal phone. Siteti resolves this by connecting WhatsApp Business API to a shared team inbox where multiple agents can see all incoming messages, claim conversations, respond from a shared account, and coordinate without messages falling through the cracks.

The shared team inbox is the most impactful feature for Nigerian businesses. It works like a customer support ticket system built on top of WhatsApp — when a customer sends a WhatsApp message to the business number, it appears in the Siteti inbox visible to all team members. An agent claims the conversation, responds, and the conversation is tracked to resolution. This enables Nigerian businesses to handle high volumes of customer inquiries through WhatsApp without the chaos of a single person managing a shared phone.

WhatsApp broadcast messaging allows Nigerian businesses to send the same message to a large list of opted-in WhatsApp contacts simultaneously. Unlike WhatsApp's personal broadcast (which is limited to 256 contacts who have saved your number), Siteti's broadcast feature works through WhatsApp Business API with proper opt-in management and higher volume limits. Nigerian businesses use this for product announcements, promotional campaigns, event invitations, and service updates — reaching customers on WhatsApp, which has dramatically higher open rates than email or SMS.

The no-code chatbot builder enables Nigerian business owners to create automated WhatsApp response flows without programming knowledge. Common use cases include answering frequently asked questions automatically (store hours, pricing, delivery areas), collecting customer information before routing to a human agent, guiding customers through a product catalog with menu-driven navigation, and sending instant acknowledgment messages outside business hours. This automation reduces manual workload for Nigerian SME owners who often double as customer service agents.

SMS integration complements WhatsApp by allowing businesses to send SMS notifications to customers who are not on WhatsApp or in situations where WhatsApp delivery is not appropriate. Combined SMS and WhatsApp capability from a single platform simplifies Nigerian business communication management.

The contact management system allows businesses to organize their customer contacts, add custom attributes (purchase history, location, preferences), tag customers for segmented campaigns, and maintain a complete history of all communications with each contact. This creates a lightweight CRM layer on top of WhatsApp that Nigerian businesses previously lacked.

The API enables developers to integrate Siteti's WhatsApp and SMS capabilities into custom Nigerian applications — e-commerce platforms, order management systems, delivery tracking apps — so that programmatic messages from the application flow through Siteti and are tracked alongside manually sent messages in the same customer inbox.

Pricing in NGN eliminates the forex burden for Nigerian businesses and makes Siteti more accessible to SMEs operating with naira budgets. The free plan allows Nigerian businesses to start using the platform immediately and upgrade as their usage grows. For Nigerian developers building communication features into applications, Siteti's API provides a local alternative to global WhatsApp Business Solution Providers with locally relevant pricing and support.

Question 2

How much does Siteti cost?

Accepted Answer

Siteti is free to start, with paid tiers for higher usage (freemium). Free plan available. Paid plans for higher volume. Nigerian naira pricing. WhatsApp and SMS messaging.

Question 3

How do I authenticate with the Siteti API?

Accepted Answer

API Key

Question 4

Is there a rate limit on Siteti?

Accepted Answer

Free plan limits. Paid plans for higher throughput.

Question 5

Does Siteti offer a sandbox or test mode?

Accepted Answer

No public sandbox is documented for Siteti. Check the official docs for the recommended way to test integrations safely before going live.

Question 6

What is Siteti best suited for?

Accepted Answer

Nigerian businesses needing an affordable WhatsApp and SMS CRM platform with a shared team inbox, chatbot automation, and customer messaging — built for the Nigerian market.

Question 7

Is there anything else I should know before integrating Siteti?

Accepted Answer

Siteti is a Nigerian WhatsApp CRM and SMS platform. Focused on Nigerian SMEs managing customer communication on WhatsApp. Shared team inbox, broadcast messaging, and chatbot builder. NGN pricing.

Question 8

Where can I find Siteti's documentation?

Accepted Answer

The official API documentation is at https://siteti.com/api. The provider's website is https://siteti.com.

Question 9

Does Siteti support Nigerian developers?

Accepted Answer

Yes — Siteti explicitly supports Nigerian developers/use cases.

Siteti

Features Included

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Key Highlights

Required Access Documents

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