Infobip
SMS & Messaging
Infobip is one of the world's largest enterprise omnichannel communications platforms, powering customer engagement for over 70% of the world's top 100 banks and some of the largest global enterprises across 190+ countries. With direct carrier connections to over 700 mobile network operators worldwide including Nigerian carriers, Infobip delivers SMS, WhatsApp Business, email, voice, RCS (Rich Communication Services), Viber, Line, and push notifications through a single enterprise-grade API and customer engagement platform. Nigerian enterprises, banks, and large-scale platforms that require carrier-grade reliability, comprehensive SLA guarantees, and enterprise support for mission-critical customer communications choose Infobip for their omnichannel communication infrastructure.
Nigerian enterprises and large platforms needing a single omnichannel customer engagement platform — SMS, WhatsApp, email, voice, RCS, chat apps, and push notifications with enterprise-grade SLAs and Nigerian carrier support.
Infobip is one of the world's largest communications platforms, headquartered in Croatia. Covers 190+ countries including Nigeria. Enterprise-focused with SLA commitments. Omnichannel platform including WhatsApp Business API, RCS, and conversational AI.
Features Included
Not Supported
Key Highlights
- 190+ country coverage including Nigeria
- SMS + WhatsApp + Email + Voice + RCS + Push
- WhatsApp Business API with Nigeria support
- Conversational AI and chatbot builder
- Enterprise SLA and dedicated support
- Flow builder for omnichannel journeys
- Two-way messaging
- SOC 2 and ISO 27001 certified
Required Access Documents
- Infobip AccountRequiredRegister at infobip.com for free trial access. Enterprise contracts require business verification. Nigerian businesses can sign up directly.
Use Cases
- Nigerian Bank Omnichannel Customer Communication:Use Infobip to build omnichannel customer communication for a Nigerian commercial bank — sending SMS transaction alerts, WhatsApp statements, email monthly reports, and push notifications for app users from a single unified platform.
- Nigerian Telco Customer Engagement Platform:A Nigerian telecommunications company can use Infobip to build comprehensive customer lifecycle communications — onboarding SMS, data bundle expiry WhatsApp alerts, loyalty point notifications, and reactivation campaigns across all channels.
- Large E-Commerce Customer Journey Automation:Nigerian large-scale e-commerce platforms can use Infobip's Flow builder to automate customer journeys — cart abandonment WhatsApp messages, order confirmation SMS, delivery email, and post-purchase review requests via push notification.
- Nigerian Insurance Policy Communication:Use Infobip to manage omnichannel communications for a Nigerian insurance company — policy renewal SMS, claims update WhatsApp, premium payment email reminders, and document delivery via preferred channel for each policyholder.