Crisp API
SMS & Messaging · Development Tools
Crisp is a customer messaging platform that provides live chat, chatbot automation, email support, WhatsApp integration, and helpdesk functionality in a single product, with a REST API that allows developers to automate and integrate customer support workflows into custom applications. Founded in France in 2015, Crisp serves over 400,000 companies globally and is particularly popular with startups and SMEs because of its generous free plan, simple setup, and multi-channel capabilities at an accessible price point.
Crisp API Highlights
Crisp API is verified for developer integrations in Nigeria and across African markets, providing documented endpoints, sandbox testing, and developer support.
Basic Auth (Identifier + Key)
Standard API limits. 600 requests per 10 minutes.
Nigeria
Ghana
Kenya
AWSCrisp API is best for:
Startups and SMEs wanting a live chat, chatbot, and customer messaging platform with a generous free plan and API for building customer support into web and mobile applications.
- Free plan:2 agents, basic live chat
- Paid from $25/month per workspace
- Nigeria supported
Crisp API Core Features & Capabilities
Features Included
Not Supported
Required Access Documents for Crisp API
- Crisp AccountRequiredRegister at crisp.chat. Free plan available immediately. Add website widget (one script tag). API credentials: Identifier and Key generated per integration from the Crisp dashboard settings.
Different Crisp API use cases
- Live Chat Support for Nigerian Website:Embed the Crisp live chat widget on a Nigerian business website to enable visitors to chat with a support agent in real time the agent responds from the Crisp dashboard or mobile app, improving customer conversion and support resolution.
- Chatbot for Nigerian E-commerce FAQs:Use Crisp's chatbot builder to create an automated response bot for a Nigerian e-commerce site, handling common questions about shipping times, return policy, payment methods, and order tracking without requiring a live agent.
- Unified Customer Inbox for Nigerian Startup:Use Crisp to manage all customer messages from the website chat, email, and WhatsApp in one shared team inbox allowing multiple Nigerian team members to handle customer inquiries from one dashboard without duplicating responses.
- Custom API Integration for Nigerian Support Workflow:Use the Crisp REST API to automate support workflows for a Nigerian business creating conversations programmatically, updating contact attributes from the CRM, sending automated follow-up messages, and pulling conversation history into reports.